FAQ

Sizing

Earrings are available in four (4) sizes (Height)  

2" Small 

3" Medium 

4" Large 

5" Extra Large 

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Bracelets are available in four (4) Sizes

Small 6" Measured at 6.5

Medium 7 Measured at 7.5

Large 8 Measured at 8.5

X-Large 9 Measured at 9.5

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Each Necklace Varies sizes will be listed in the description 

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Order (payment)

We accept American Express, Discover, Mastercard and Visa debit/credit cards as well as PayPal, Apple Pay, AfterPay, and ShopPay.

We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

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Why won’t my payment go through?

There can be a few reasons why a payment does not go through. The most common reason is if you are trying to complete an order with a split payment. Sadly our system will not allow you to split payment between two cards. If you would like to split a payment the easiest way to do this is to purchase a gift card code and then a split payment will be allowed between a card and a gift card code.

The second most common reason is if the remaining balance due is less than 50 cents. If this occurs while placing your order, please reach out to our customer support and we can help you!

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I need to make a change to my order.

It happens! Please contact us as soon as possible so that we can adjust your order before it ships. For fastest assistance please reach out to us via chat on the website. 

Once you have received a shipping confirmation email, your order has shipped and we are unable to make any changes.

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I want to add an item to my order.

Have you ever had that moment when you've just submitted your order and you come across a dress that makes your heart stop? Well, we have! Please contact us right away for assistance.

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What do I do if I receive a defective item?

Oh no! We will help! If you received a damaged item, we ask that you contact us within 3 days of receiving your order. Upon reaching out, we will request a photo of the damage on the item.

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Help! An item is missing from my package.

Oh no! We are here to help! Please reach out to us the day that your package is delivered. Upon reaching out we will request a photo of your packing slip.

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What do I do if I received the wrong item?

Oh no! We are here to help! If the item you received is incorrect, we ask that you contact us right away. We will request a photo of the item you received as well as the packaging for the item.

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Shipping

Once your order is successfully submitted, our fabulous shipping team works hard to get your order packaged so it can be on its way as soon as possible.  Expedited orders ship within 2-3 business days and standard shipping orders ship within 5-7 business days .

*We ship all orders as quickly as possible, but please note we are a made to order shop for most items so there may be delays in processing during sale events and peak shopping days. We do not ship on Saturday's, Sunday's or major holidays.

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Where is my shipping confirmation email?

As soon as your order ships, you will receive a shipping confirmation email to the email address entered during checkout. If, for some reason, you didn't receive this email within our processing time frame, please reach out to our customer service support team for further assistance.

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How do I track my order?

Once your order is successfully packaged for shipment, you will receive a shipping confirmation email with your tracking number. You can then track your package's progress directly from the link in this email. 

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My package shows as delivered, but I do not have it.

Please allow 24 hours from the time that USPS shows your package as delivered for your package to arrive.

If 24 hours has passed since USPS tracking shows it as delivered, and your package has still not arrived, please reach out to your local post office to ask for geolocation information. This geolocation will show the last place that your package was scanned in by USPS. If the package has been delivered incorrectly, USPS should attempt to recover the package.

Please reach out to our customer service team via email, phone. social media messenger or chat within 5 days of the tracking showing that your package has been delivered, with your geolocation information, so that we may further assist.

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What if my package is deemed lost by USPS?

It is our policy to issue replacements for lost orders.

If you have had an order that shows as delivered in the past and this is your second lost package we will forward you to a manager for assistance in filing a claim with USPS.

If a package is not delivered due to the incorrect address being provided to Chic and Fly at the time of purchase, Chic and Fly is not liable for mis-delivery.

If an order lost by USPS is over $200, an email will be sent for address verification before shipping any future orders.

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Return Policy

We want your shopping experience at Chic and Fly to be the absolute best! If you’re not completely satisfied with your order, we will do everything we can to try and make it better!

Please see our simple steps and procedures for returns below:

 

• Merchandise may be returned for an e-Gift Card Code that will be sent to the e-mail address provided at checkout. You may then apply this to your next order!

• Returns should be postmarked 10 days from the delivery date.

• All SALE items and Repeat Couture items are FINAL and cannot be returned.

• All Returned items must remain un-washed, un-worn, and with the original tags still intact.

• Original shipping fees are non-refundable.

• An e-gift card notification will be sent to the email address provided at checkout. Please note, discount codes used when purchasing affect the amount paid for each item.